Customer Says Texas Roadhouse Served Wrong Steak Three Times

A recurring steak-order dispute at a Texas Roadhouse in Forsyth, Illinois, has drawn online attention after customer Kenneth Card alleged that the restaurant served him a cheaper cut of beef instead of filet mignon on three occasions. Card shared his experience on TikTok in early October, and his video attracted more than 30,000 views, according to Fox News Digital.

Card said the restaurant's 8-ounce sirloin costs about $20, compared with approximately $30 for filet mignon at the Forsyth location, according to the company's website. A Texas Roadhouse spokesperson confirmed that one mix-up was corrected at the restaurant but said the company could not verify that the problem occurred three times.

Card told Fox News Digital that his experience preparing and cutting steaks in hotel and restaurant kitchens helped him distinguish between the two cuts.

"I know what types of meat I get whenever I receive it," Card said.

Card said he had visited the Forsyth restaurant about once a week for more than a year and had developed a rapport with its staff. During his first disputed order, he raised concerns and received a filet. He said he did not challenge the steak during his next visit but questioned the order again on his third experience.

Recalling that conversation with restaurant staff, Card said he believed the problem had happened repeatedly.

"I was like, 'Look, this is the third time that y'all tried to sell me a sirloin or whatever else kind of steak it is besides a filet,'" Card said.

Card said restaurant employees took the steak away for a second opinion and acknowledged that it was not the cut he had ordered. He waited for a replacement, requested that it be packed to go, and later published his video.

Explaining why he shared the experience publicly, Card said he wanted other customers to know about the alleged discrepancy between the steak ordered and the steak served.

"I just wanted to get the word out that, 'Hey, you're getting ripped off if you're ordering this, and they're selling you this,'" Card said.

The company said management addressed the confirmed incident at the restaurant. A spokesperson told Fox News Digital that the issue was corrected by providing Card with the filet mignon he had ordered.

"not been able to track that this occurred on three occasions," the company spokesperson said, describing the extent of what the company could verify.

The spokesperson added that management "quickly made it right." The company also said employees check food for quality and order accuracy as dishes leave the kitchen.

Texas Roadhouse advised customers who believe they received the wrong steak or were charged incorrectly to notify their server during the visit so restaurant staff can address the problem.

Card said the two cuts differ noticeably in texture and tenderness, explaining why he recognized what he believed was an incorrect order.

"[A filet] melts in your mouth. It's very tender," Card said, describing the filet mignon before adding that sirloin is "a little grittier, a little chewier."

Online commenters responded to Card's video with differing views. Some suggested the issue might have been limited to the Forsyth location, while others said they would struggle to identify the difference between the cuts.

One commenter said customers unfamiliar with the distinction might not notice a substitution, while acknowledging Card's ability to recognize the steak.

Card said he does not expect to return to the Forsyth restaurant after the repeated disputes over his orders.

"I think I'm done going in there," Card said. "I'll try somewhere else."