Cox Customers Receive First Spectrum Bills After Merger

Former Cox customers in Arizona are receiving their first Spectrum bills after the companies completed a $34 billion merger in August, as Spectrum manages the transition of accounts, services, equipment and streaming access for affected customers.

Spectrum said customers’ billing cycles and prices are continuing unless they choose to make changes. The company also said existing customers can access accounts and the customer portal as before.

Spectrum Communications Area Vice President Andrew Metz said the company sent emails explaining account changes and online access during the transition.

"Existing legacy Cox customers, no changes to their current bills or products and services unless they desire to make changes," said Andrew Metz, Spectrum Communications Area Vice President.

According to Spectrum, customers do not need to replace equipment such as routers. The company said most changes customers may notice involve installation and troubleshooting services.

Spectrum said same-day service availability has increased since the merger closed. Metz said same-day installations rose from a historical baseline of less than 1% to about 20%, while same-day service increased from about 8% to more than 50% since Sept. 9.

Spectrum Communications Manager Melany Stroupe said the company is addressing transition issues involving Cox and Charter accounts. Customers using streaming services through Cox may experience login problems during the changeover.