Customer Says Texas Roadhouse Served Wrong Steak Cut Again

A Texas Roadhouse customer said he received the wrong steak cut during a recent visit after ordering an eight-ounce filet mignon. Kenneth Card, who shared the experience on TikTok, said the restaurant served him sirloin instead and that he had encountered the same issue three times.

According to Card, he visits Texas Roadhouse about once a week and has done so for about a year. He said his experience as a former cook helped him identify that the meat was not the filet mignon he ordered.

Card said the price difference was a major concern because an eight-ounce filet mignon typically costs about $30 to $35 at restaurants, while sirloin is often around $10, according to his explanation in the video.

The customer said the steak was taken back to the kitchen and checked by a chef, who confirmed the cut was not filet mignon. Card said he believed he could have paid the higher price if he had not raised the issue.

Card said he questioned the manager about receiving the wrong cut multiple times. He said the manager responded that the situation was impossible, but Card said the manager did not provide an explanation when asked how it could have happened again.

Card shared the warning at the end of his video after describing his repeated experience at the restaurant.

"Y'all be careful," said Kenneth Card.

The incident is part of a wider pattern of consumers using social media to share restaurant complaints. Card's post focused on verifying that the food received matches what was ordered and charged.