Revolut Reports Service Disruption Affecting Multiple Features

Revolut experienced a service disruption on Tuesday, October 20, 2026, affecting multiple features of its digital banking app and leaving some customers unable to access certain services. The financial technology company said its engineering team was working to restore normal operations, but it did not provide an estimated recovery time or specify which features were affected.

Users encountered access problems when attempting to open the app, with some receiving a "Something went wrong" error message instructing them to try again later, according to Metro. Users in Malta also reported difficulties accessing the app on their devices, according to MaltaToday.

Revolut acknowledged the disruption in a statement posted on social media, warning that several features might be unavailable while its technical team worked on a solution.

"Hi. We are currently experiencing a service disruption affecting multiple features, which may result in some services being inaccessible. Our engineering team is actively working to restore full service as quickly as possible.

We appreciate your patience and apologize for any inconvenience this may have caused." Revolut Support said in a post on X on October 20, 2026.

The company did not identify the specific services affected or indicate when customers could expect full access to be restored. Its statement also did not provide further details about the cause of the disruption.

The outage followed two separate data security incidents involving Revolut customers and a brokerage firm that facilitates US stock trading for the fintech company's users. The incidents were reported the previous month and involved different types of personal information.

On September 14, Revolut informed some customers that criminals had obtained copies of identity documents and other personal details. The information included passport and driver's license copies, dates of birth, home addresses, email addresses and phone numbers.

Revolut attributed that incident to an "unauthorised third party" that used an email domain associated with a legitimate government agency to submit "fraudulent requests for information".

The company did not disclose the total number of people affected or their locations. However, contemporary reports estimated that approximately 700 customers worldwide were impacted, including around 12 in Ireland.

A separate security incident involved DriveWealth, a US brokerage firm that executes US stock trades for Revolut customers. DriveWealth said unauthorized access to its systems may have exposed historical personal information belonging to some of its customers.

The potentially affected records included profile information such as names, email addresses, phone numbers, postal addresses and employment details. DriveWealth also identified biographical information, including citizenship, age and gender, as well as partial brokerage account numbers, as data that may have been accessed.