Revolut Disruption Blocks App Access and Card Payments Across Europe

Customers of financial technology company Revolut experienced widespread service disruptions across Europe on Tuesday, October 20, 2026, with users in several countries unable to access accounts, transfer money or pay with cards. The company confirmed problems affecting multiple features and said its engineering team was working to restore normal operations.

According to The Next Web, the disruption affected customers in the United Kingdom, France, Romania, Spain and Ireland. Users in Cyprus also reported difficulties accessing their accounts, with some encountering error messages instructing them to try again later, according to UA.News, citing Cyprus Mail.

Downdetector recorded more than 1,500 outage reports before the number exceeded 2,000 by 9 a.m., according to The Next Web. Of those reports, 63% concerned the app, 20% involved transfers and 8% related to login problems.

The problems extended beyond account access. Customers reported declined card payments at physical stores, difficulties sending money and an inability to contact customer support through the app's chat function. In Cyprus, some users said they could not access their own funds because of the disruption.

Revolut acknowledged the incident through its support account on X, confirming that multiple features were affected. The company also said its engineers were working to restore service and apologized to customers.

In its public statement, Revolut described the scope of the incident and addressed concerns about customer assets and information.

"We are currently experiencing a service disruption affecting multiple features," Revolut said in a post on X.

The company said customer money and data remained safe during the incident. However, it did not identify the cause of the disruption or provide a confirmed timeline for the full restoration of services, according to The Next Web.

Revolut also responded to customers on Reddit, according to UA.News. The company reiterated that its engineering team was working to restore services as quickly as possible and warned that some functions might remain unavailable. It apologized for the inconvenience but did not specify when normal access would resume.

The disruption coincided with a discrepancy between customer reports and the company's service information. The Next Web reported that Revolut's official system status page showed all services as operational while users continued to report problems.

Revolut serves more than 80 million personal customers and over 800,000 business customers worldwide, according to figures cited by The Next Web. The company has approximately 13 million customers in the United Kingdom.

The Next Web also reported that Revolut was valued at $115 billion in its latest share sale and had applied for a US bank charter. The company had not publicly identified the technical cause of the October 20 disruption or announced when all affected services would return to normal.