TFG London warns customers after cyber incident

TFG London, the parent company of fashion brands including Hobbs and Phase Eight, warned customers after a cybersecurity incident affected some of its IT systems. The company said the incident was identified on Sunday 11th October and that investigations are ongoing.

According to TFG London, the company activated its business continuity plan, brought in external cybersecurity experts, and informed relevant authorities after detecting the incident. Its stores remain open as normal while teams work to restore systems.

"On Sunday 11th October, TFG London identified a cybersecurity incident affecting some of our IT systems. As soon as we identified the incident, we activated our business continuity plan, engaged external cybersecurity experts and informed relevant authorities. Our investigation is ongoing, and we are working hard to get all our systems back up and running as quickly and safely as we can. All our stores are open as normal, and our teams will be happy to welcome you." said TFG London.

TFG London also told customers that orders placed on or after Sunday may face delays and advised them not to place duplicate orders. The company said payment information was handled by a third-party provider.

"Importantly, payment processing is carried out by a third-party provider." said TFG London.

The company continued its customer update by addressing the possible impact of the incident on personal information and account security.

"Based on our investigation so far, we have no reason to believe that payment information is at risk. As our investigation continues, we will be working to identify if any sensitive information related to our customers was impacted. If we determine that your personal information was affected, you will be directly informed. We do not believe it is necessary to change your account login information at this time." said TFG London.

TFG London said its investigation remains active and that it is working to safely return systems to normal operations.

"Our investigation is ongoing, and our teams are working tirelessly to get all our systems running again safely. We know this news may be unsettling, and we’re committed to keeping you updated as we have more information to share. We are very sorry for any inconvenience this incident has caused." said TFG London.