Giant Food Restores Website and App After Cyberattack

Giant Food has restored its website and mobile app, allowing customers to resume online grocery orders for pickup and delivery after a cyberattack forced its parent company to shut down its online services about a week earlier. The grocery retailer also announced customer discounts and an extension of certain rewards points to address the disruption.

According to Giant Food, customers can once again place orders through its website and mobile application. The company said there was no evidence that the cyberattack had compromised customer information.

To compensate for the inconvenience, Giant Food is offering online shoppers $20 off orders of $75 or more through its website. The discount is available using the promotional code "welcome back 20."

The retailer is also extending flexible rewards points that were scheduled to expire on Oct. 31 by one month, giving affected customers additional time to use them.

In a statement following the restoration of its digital services, Giant Food thanked customers for their patience during the outage and confirmed that online ordering had resumed.

"Thank you for your patience as we have restored access to our website and Giant Food app. Customers can now place pick-up and delivery orders online. We sincerely apologize for the inconvenience caused by this temporary outage and appreciate the understanding our customers showed throughout the disruption." Giant Food said in its statement.

The restoration follows a cyberattack that prompted the company's parent organization to take its online presence offline approximately one week before the services returned. The available information did not identify the attackers or provide further details about the incident.

Giant Food has not reported evidence that customer information was compromised, according to the source report. Its website and mobile app are now accepting online grocery orders again.